techsupport

IT consulting

 

Once you defined the needs to take your business to the next level, you define a scope, cost and a time-frame of the project. Our role is to support and nurture your team from the very beginning of the project until the end, and deliver the project not only in the scope, time and cost but also with your complete satisfaction.

It is critical to define the project scope and plan it correctly because the usual problem is that the stakeholders don't know the detail of what the project is going to deliver until the process starts.

In many cases the scope of a project is linked intimately to the proposed business processes and systems that the project is going to deliver. Regardless of whether the project is to launch a new product range or discontinue unprofitable parts of the business, the change will have some impact on business processes and systems. The documentation of your business processes and system requirements are as fundamental to project scoping as an architects plans would be to the costing and scoping of the construction of a building.

The most successful business projects are always those that are driven by an employee who has the authority, vision and influence to drive the required changes in a business. It is highly unlikely that the business  realizes the changes unless one has one of these people in the employment. However, the project leadership role typically requires significant experience and skills which are not usually found within a company focused on day-to-day operations. Due to this requirement within more significant business change projects/programs, outside expertise is often sought from firms which can bring this specific skill set to the company. And here we are ready to provide our expertise to fill this role.

We offers multitude of support work tailored to your business needs such:

Resource Augmentation

Professional and responsive staffing support of your project, product, and service support. We can manage all aspects of augmenting the resources on your premises or on ours: identification of required skills, search, interview, background check, contractual agreements, and time management.

Full Project Management Administration

We take charge of the entire administrative functions of a project and establish the necessary processes and infrastructures and deliver results per your specifications and requirements.

Product Support

We offer integration support of our product portfolio including custom versions of Advisor, XPresison, and Glider.  We are dedicated to resolve any issue caused by malfunction or performance out of specifications to meet your expectations.

 

robots welding in a car factory

Product development

We are ready to assist your in developing a strong business action plan and the technology to support it, in line with both your today's and tomorrow's objectives. By providing a comprehensive set of tools and services solutions, we delivers tangible business results, such as a reduction in costs and risks, as well as a simplification of product and services development.

We advise on technology development such  industrial controls and embedded systems. We offer complete development service picking up from early concept phase or work package in the mist of execution to deliver a complete outcome and/or turn key solution to your guaranteed satisfaction. We recognize the diversity of our customers' needs and thus we adopt the following main processes for building our relationship with our customers:

Requirement Definition

Review the business, service, work, or product needs into a breakdown of deliverable and key success parameters and indicators.

Proof Of Concept

Carry out the proof of concept (technical feasibility of the requirement) as follows: Simulation and verification, workflow design, and Lab operation and test (if applicable).

Prototype

Build to-scale units (if applicable) and run usability tests and evaluations.

Offering

Prepare a study of the offering such product packaging, service bundling, and road map for features and additions to the product/services. Draft a quote, discuss it, and agree on time and delivery table along with the method of invoice/payment.

Production

Major items to check for the production plan: Design breakdown, Elements and modules manufacturing, Assembly and final testing, Outsourcing rational, Logistics and flow control.

Training

Training and coaching

We offers tailored training and coaching services in the following knowledge subjects:

Technology

Wireless: Physical Layer Measurement of Communications Signals - RF measurement for digital cellular and PCS, Mobile Telecommunication Overview & Principle, Radio Base Station Fundamentals, Signaling in Telecommunication (SS7, IS-41, MSC, CNI, MWI, PCS Messaging, IS-136.OAA/P), GPRS and EDGE Systems Operation and Technology

Video: Digital Television Theory and Measurement, Video Technology Basics, Video Network Standards, Video Network Architectures, Video Conversion and Compression, Video Assessment Techniques, Video Conferencing, MPEG-1 & MPEG-2 Video, Audio and Systems

TCP/IP: Local Area Networking, TCP/IP Architecture, Protocols & Network, Understanding Voice over IP

Transmission: Emerging Network Technologies, T1 Transmission Basics, ATM, SONET Technical Overview, S/DMS TransportNode, OC-12 & OC-48 Technical Overview

Circuit Design: system architecture and electronic design, digital signal processing

Project Management

Tools such MS Project, Primavera, Glider 2.3, and project management foundation on Efficient meeting, Time management, Quality management, Human resource management, Procurement management, Communication management, Risk management, Cost management, tools for Project Office support

Simulation and Website Support

Simul8, Call center design, Front Page, SQL, MS Web Master

Personal Skills

Time management, Finance for non-financial managers, Win/Win negotiation

Next Steps...

Drop us a line or give us a call and we will be glad to discuss.